Your order

Follow your delivery.

Sign in with the email address you used at checkout to view your order. Once your parcel is dispatched, use the tracking link in your shipping confirmation email or order details.

View my orders

No tracking number yet?

Your order may still be processing. A confirmed order is not the same as a dispatched parcel. Tracking becomes available after the carrier receives the shipment details.

Tracking has not updated?

Carrier scans can take time to appear. Check the carrier link for the latest information. If your expected delivery window has passed, contact us with your order number.

Need to change or cancel an order?

Contact support as soon as possible. Changes may no longer be possible once processing or dispatch has begun.

Read the Australian shipping policy or email support@roamtail.store.