Shipping Policy

Last updated: 17 August 2026

Thank you for shopping with RoamTail. This policy explains how we process and deliver orders to customers in Australia.

Shipping destination

RoamTail currently ships to eligible addresses within Australia.

We do not currently deliver to countries outside Australia unless another destination is specifically available at checkout.

Some remote locations, parcel lockers, PO boxes, or restricted addresses may not be supported by our delivery partners.

Shipping cost

We currently offer Free Tracked Delivery on eligible Australian orders.

The shipping cost displayed at checkout is the final shipping charge for the selected delivery method.

Processing time

Orders normally require approximately 1–3 business days for verification, preparation, and fulfilment before dispatch.

Processing may take longer during weekends, Australian or international public holidays, promotional periods, supplier delays, or unusually high order volumes.

Business days do not include weekends or public holidays.

Estimated transit time

After dispatch, the estimated transit time to Australia is:

7–17 business days

This is an estimate and not a guaranteed delivery date. Including processing time, customers should normally allow approximately 8–20 business days for an order to arrive.

Remote areas may require additional time.

International fulfilment

RoamTail works with third-party fulfilment partners, and some products may be shipped directly from an overseas warehouse, including warehouses located in China.

Although your purchase is made from RoamTail, the sender or warehouse name shown on the parcel may be different.

Order tracking

Tracking information will be sent to the email address provided at checkout once it becomes available.

Tracking may take several business days after dispatch to begin showing updates. Temporary gaps between tracking scans are normal during international transit.

Customers are responsible for monitoring tracking updates and ensuring that the delivery location is safe and accessible.

Delivery delays

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier or supplier delays

• Customs inspections

• Severe weather or natural disasters

• Public holidays

• Flight or transportation disruptions

• Incorrect or incomplete delivery information

• Delivery to remote or regional areas

• Periods of unusually high demand

Please contact us if your order has not arrived after the estimated delivery period. We will review the tracking information and, where appropriate, contact the supplier or delivery carrier.

Incorrect delivery information

Customers are responsible for entering a complete and accurate delivery address at checkout.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been submitted to our supplier.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for reasonable reshipping costs. This does not apply where the delivery problem was caused by RoamTail or where applicable consumer law provides otherwise.

Separate parcels

When an order contains multiple products, the products may be fulfilled by different warehouses and arrive in separate parcels.

Separate tracking numbers may be provided. You will not be charged additional shipping fees when an order is divided into multiple parcels unless this was clearly disclosed before purchase.

Customs and import charges

Applicable import duties, taxes, and customs charges may vary. Where a charge is not included at checkout, the customer may be responsible for charges imposed by local authorities.

We will not intentionally misrepresent the value or contents of a shipment on customs documents.

Lost parcels

If tracking indicates that your parcel may be lost, contact us at creative.salavedra@gmail.com with your order number.

We will investigate with the supplier or carrier. A replacement, refund, or other appropriate remedy may be provided when the parcel is confirmed lost, subject to applicable consumer law.

An order is not considered lost only because tracking has temporarily stopped updating or because it remains within the stated delivery estimate.

Damaged or incorrect orders

Please inspect your order when it arrives.

If your order is damaged, defective, or incorrect, contact us as soon as reasonably possible and provide:

• Your order number

• A description of the issue

• Clear photographs or video where reasonably possible

• A photograph of the shipping label and packaging, if available

We will assess the issue and provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

Contact us

For shipping questions, contact:

RoamTail
Email: creative.salavedra@gmail.com
Website: [YOUR STORE DOMAIN]