Refund policy

Return and Refund Policy

All sales are final for change-of-mind purchases

RoamTail does not accept returns, exchanges or refunds when a customer:

  • Changes their mind

  • Orders the wrong colour, size or quantity

  • No longer wants or needs the product

  • Finds the product at a lower price elsewhere

  • Provides an incorrect or incomplete delivery address

  • Misuses, damages or alters the product after delivery

Please carefully review the product description, specifications, selected variant and delivery information before placing your order.

Faulty, damaged, incorrect or misdescribed items

If your item arrives faulty, damaged, unsafe, substantially different from its description, or different from what you ordered, contact us at creative.salavedra@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the product, packaging and problem, where reasonably possible

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a repair, replacement, refund or another suitable solution.

Do not return an item without contacting us first. If a return is required, we will provide the correct return address and instructions. Items sent to an unauthorised address may be delayed or lost.

Return condition

Where a return is authorised, the product should be returned with all included parts and accessories. Original packaging should be included when reasonably available.

The absence of original packaging does not remove any rights a customer may have for a faulty product under applicable consumer law.

Return shipping costs

For approved claims involving a confirmed faulty, damaged, incorrect or misdescribed item, RoamTail will handle reasonable return-shipping costs as required by applicable consumer law.

Return-shipping costs will not be covered for unauthorised returns or situations where the customer is not legally entitled to a return.

Order cancellations and address changes

Contact us immediately if you need to cancel an order or correct its delivery address. We cannot guarantee cancellations or changes after an order has entered processing or fulfillment.

An order cannot normally be cancelled after it has been dispatched. Providing an incorrect or incomplete address may cause delays, failed delivery or additional costs.

Refunds

When a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Banks and payment providers may require additional time for the funds to appear in your account.

Sale items and promotions

Sale or promotional items are not eligible for change-of-mind returns. However, sale status does not remove any rights that apply to faulty, unsafe, incorrect or misdescribed products.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law or another applicable consumer-protection law.

Contact

For return or refund questions, contact us at creative.salavedra@gmail.com.